At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
I'm writing to express my disappointment with the delivery service. Despite the estimated delivery time, my order took over 2 hours to arrive. Furthermore, the order was not delivered to my doorstep, and I had to go to the restaurant to collect it.
I hope you will look into this matter and improve your delivery service.